Every new terminal comes with a manufacturer's warranty plus a 20-day CloudPOS return and exchange policy. For example, PAX terminals come with a 2-year manufacturer warranty and our CloudPOS 20-day return and exchange policy.
| Manufacturer* | Warranty Term |
| PAX Technology | 2 Year |
| Dejavoo | 1 Year |
| ePOSNow | 1 Year |
| Epson | 2 Year Limited |
| Star (Printers) | 5 Year |
*The information presented in this chart is as of August 1, 2024. Please be aware that data is subject to change without prior notice.
You can read the full details of our 20-day return and exchange policy here. If you experience issues with your terminal within our outlined 20-day period you can return or exchange your terminal following our process outlined here. If you experience issues with your terminal beyond our support team’s capability after our outlined 20-day return and exchange period you will need to contact the manufacturer of the terminal to proceed with a warranty claim. If you need to process a manufacturer claim we recommend that you purchase an additional terminal while you work through that claim to ensure your business is not down a terminal. We understand that being down a terminal can heavily affect your ability to do business and we want to help!
If you purchase a new terminal from us because you need to process a manufacturer warranty claim for a terminal you previously purchased from us we offer a few benefits.
- We will help you navigate through the manufacturer warranty claim process
- You will send us your terminal, and our expert team will handle sending the terminal to the manufacturer and will keep you informed every step of the way.
- Discounted new terminal
- Contact sales@theposcloud.com and we will issue you a discount if you’re purchasing a new terminal due to a manufacturer’s warranty claim.
- No downtime, plus a backup terminal
- We send you your newly purchased terminal and ensure it’s fully set up before we send your other terminal out for a warranty claim. Once the claim is settled and the terminal is returned to you, you should keep this terminal as a backup.
FAQs
Q: My terminal is under warranty, but I still need to process payments. What do I do?
A: We recommend purchasing another terminal and we will work with you to have you back up and running with minimal to no downtime.
Q: Do you offer a discount if I need to purchase another terminal due to a manufacturer warranty claim?
A: Yes, please contact sales@theposcloud.com for assistance.